Privacy Policy

Last Updated: 18 May 2026

1. What Information Do We Collect?

Information You Provide

We collect personal information you voluntarily provide when you register, purchase, or contact us — including your name, email, phone number, mailing address, username, password, billing details, and job title.

Sensitive Information

Where necessary and with your consent, we may process sensitive information such as financial data, information revealing race or ethnic origin, or student data — only as required by law or with your explicit permission.

Payment Data

Payment details are handled by our processors (Squarespace, Stripe, PayPal). Please review their privacy policies for details on how payment data is managed.

Automatically Collected Information

When you visit our Services, we automatically collect technical information including your IP address, browser type, device characteristics, pages visited, and general location. We also use cookies — see Section 6.

Google API

Our use of information from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

We process your personal information to:

• Create and manage your account
• Deliver and improve our services
• Respond to enquiries and provide support
• Send administrative and policy updates
• Fulfil orders, payments, and exchanges
• Send marketing communications in line with your preferences
• Monitor and prevent fraud
• Comply with our obligations under Australian law

3. Legal Bases for Processing

• Consent — you have given permission for a specific purpose (withdrawable at any time)
• Contract — processing is necessary to fulfil our obligations to you
• Legitimate Interests — where our interests don't override your rights
• Legal Obligation — where required by Australian law

4. When and With Whom Do We Share Your Information?

We may share your personal information with trusted service providers who help us operate our business, including hosting, payment processors, analytics, and marketing tools. We may also share information in connection with a business sale or acquisition, or where required by law.

We do not sell your personal information.

5. Third-Party Websites

Our Services may link to third-party websites not affiliated with us. Information you share with those sites is not covered by this Privacy Policy. We encourage you to review their policies.

6. Cookies and Tracking Technologies

We use cookies to maintain security, save preferences, and understand how our Services are used. You can manage cookie preferences through your browser settings. We may also use Google Analytics — to opt out, visit tools.google.com/dlpage/gaoptout.

7. Artificial Intelligence Products

We offer AI-powered features through providers including AWS AI, Google Cloud AI, OpenAI, and Anthropic. Any personal information processed through these tools is handled in accordance with this Privacy Policy and the Privacy Act 1988 (Cth).

8. Social Logins

If you register using a social media account (Google, Facebook, etc.), we receive certain profile information from that provider. We only use this information as described in this Privacy Policy.

9. International Transfers

Some of our servers and service providers are located outside Australia, including in the United States. Where your information is transferred overseas, we take reasonable steps to ensure it is protected consistently with the Australian Privacy Principles. By using our Services, you consent to this transfer.

10. How Long Do We Keep Your Information?

We retain personal information only as long as necessary for the purposes in this Privacy Policy, or as required by law — generally no longer than six (6) months after your account is terminated, unless legally required.

11. How Do We Keep Your Information Safe?

We implement appropriate technical and organisational security measures consistent with the Privacy Act 1988 (Cth). No electronic transmission or storage system is 100% secure, and you use our Services at your own risk.

12. Children's Privacy

We do not knowingly collect information from children under 18. By using our Services, you confirm you are at least 18, or a parent or guardian providing consent. If you believe a child has provided us personal information, please contact us immediately.

13. Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Opt out of direct marketing at any time
• Lodge a complaint about how we handle your information

Contact us at hello@digitallysimplified.com to exercise these rights. We will respond within 30 days.

Opting Out of Marketing

Click the unsubscribe link in any email, reply STOP to any SMS, or contact us directly.

14. Do-Not-Track

No uniform standard for recognising Do-Not-Track (DNT) signals currently exists. We do not currently respond to DNT signals and will update this policy if a standard is adopted.

15. Updates to This Policy

We may update this Privacy Policy from time to time. The revised date at the top reflects any changes. For material changes, we will post a notice on our website or contact you directly.

16. Contact Us